Terugbetalingsbeleid

1. In the event that the other party terminates an agreement, either partially or entirely, with MALU B.V., it is required that the other party compensates MALU B.V. for all reasonable expenses that have been incurred in relation to the execution of the agreement. This obligation is in addition to MALU B.V.'s entitlement to seek compensation from the other party for any direct and/or indirect damages that may arise as a consequence of the cancellation.

 

2. Contracts or agreements pertaining to personalized products and/or customization are non-cancellable once MALU B.V. has initiated or permitted the execution of the contract or agreement. In such instances, the other party is required to fulfill all purchasing obligations and adhere to the terms established in the agreement, unless MALU B.V. provides explicit written consent to the contrary.

 

3. In the event that the other party terminates an agreement established with MALU B.V. within two weeks prior to the scheduled delivery date, the other party shall be liable for the entire invoice amount, superseding the stipulations outlined in the preceding paragraph. This is without prejudice to MALU B.V.'s entitlement to seek compensation from the other party for any direct and/or indirect damages incurred as a result of the cancellation.

 

4. Returns will be permitted solely with the explicit prior written approval of MALU B.V., and the following conditions must not be in question:

 

5. Goods damaged and/or used by the other party;

 

6. Certain items, including heaters and tubs, are non-returnable due to hygiene considerations, unless otherwise specified by MALU B.V.

 

7. Goods packaged differently than in the undamaged original packaging unmarked by the other party;

 

8. Items that are returned in a manner that is not prompt, yet still within a timeframe of 8 days following delivery.

 

9. Goods that have been delivered under special conditions and/or prices, such as in any case sales and/or offer conditions;

 

10. Personalised goods and/or customisation to the company or person, which has been realised in accordance with specifications or requirements, sizes or conditions of the other party;

 

11. Items that are inherently non-returnable. When a return is requested, the other party must clearly indicate that none of the aforementioned conditions apply to the specific case at hand. The items mentioned in Article 4 are categorically non-returnable unless MALU B.V. provides a written exception, which is done at their discretion and does not create any obligations or rights. The state of the items being returned must be assessed accordingly. arrival at the address provided by MALU B.V. is decisive for the acceptance by MALU B.V. of the return shipment. MALU B.V. also determines whether return shipping leads to a credit or exchange of the goods for similar items.

 

12. Any shipping costs of the return shipments and the risk of the return shipment will be borne by the other party, also in the case of what is stipulated in paragraph 6 of this article.

 

13. Contrary to what is stipulated under article 11of these terms and conditions, the other party, being a consumer, has a period of 14 (fourteen) days after receipt of the goods to withdraw without giving reasons. In the case of the provision of services, the period starts from the day of conclusion of the contract. 

 

14. In the event that a consumer exercises their right of withdrawal and has made a payment, MALU B.V. will process a refund of that amount promptly, ensuring it is completed within a maximum of fourteen days following the withdrawal. This refund is contingent upon the condition that the item has been returned to MALU B.V. or that sufficient evidence of its complete return is provided.