MALU Shipping Policy

At MALU Hottubs, we understand the anticipation that comes with the arrival of your hottub, and our shipping policy is crafted to provide you with a smooth and enjoyable experience. When you place an order for a hottub, you can look forward to a well-organized process that prioritizes your satisfaction.

1. European Distribution: Our hot tubs are shipped from a centrally located distribution hub within Europe. This strategic positioning not only improves operational efficiency but also accelerates the delivery process to various locations throughout the continent.

2. Direct Delivery to Your Home: Our experienced logistics partners are fully capable of delivering your hot tub directly to your residence, regardless of its remoteness. They will handle the unloading and placement of the hot tub right at your doorstep, providing you with a seamless and convenient experience.

3. Tailored Logistics for Your Area: Acknowledging the distinct nature of each delivery, we carefully choose the most appropriate logistics partner based on your specific geographical location. This customized strategy ensures that your hot tub arrives promptly and safely at your designated address.

4. Simplified Assembly and Setup: In order to maintain economical shipping rates, Hottubs are dispatched on a single pallet and will require some assembly upon delivery. We have designed the assembly process to be intuitive and uncomplicated, enabling you to easily set up your Hottub without any hassle.

5. Outdoor Accessibility: Hottubs are designed for outdoor placement, and it is essential to ensure that the chosen location allows for easy access to the Hottub. This accessibility may vary based on the specific model you have selected.

6. Clear Pricing Structure: We prioritize clear communication regarding pricing. The shipping costs are incorporated into your initial quote, providing you with a comprehensive understanding of the total expense associated with your purchase, free from unexpected charges. Our goal is to facilitate a smooth experience from the moment you visit our website until your Hottub arrives at your home. Should you have any inquiries or specific shipping requests, please do not hesitate to reach out to us.